A causa dell’elevato volume di ordini, potrebbero verificarsi ritardi nelle spedizioni e non possiamo assicurare la consegna entro Natale
A causa dell’elevato volume di ordini, potrebbero verificarsi ritardi nelle spedizioni e non possiamo assicurare la consegna entro Natale
A causa dell’elevato volume di ordini, potrebbero verificarsi ritardi nelle spedizioni e non possiamo assicurare la consegna entro Natale
Contact us, we will respond as soon as possible!
Our contact details:
Tel: +39 081 8122602
WhatsApp: +39 329 101 7234
Write to us via email:
info@madocreme.com
FREQUENTLY ASKED QUESTIONS
Orders
You just need to follow these simple steps to make a purchase:
- Scroll through the categories to find your favorite candy products.
- Click on the one you choose.
- Add it to your cart by clicking the dark bar ADD TO CART.
- Once you have selected and added all the items you want to buy to your cart, click on CHECKOUT.
- You can create an account or proceed with the order without registering.
- Enter your billing/shipping information and proceed to the payment method.
- At this point, all you have to do is select your preferred payment method.
- Click on COMPLETE PAYMENT.
- Your order has been successfully placed! You will be automatically redirected to the confirmation page where you will find your order number. A confirmation email will also be sent to the email address provided during checkout.
On the checkout page, enter the code in the designated section and click to apply it. You can verify that the discount has been applied by checking the item summary: the discount amount will be deducted and the total price will be adjusted.
- Only one code can be used per order.
- The same code cannot be reused for other orders.
- Make sure to enter it correctly (uppercase, no spaces).
- Check the expiration date.
If, after checking, your code still does not work, please contact us at info@madopasticceriaonline.com or you can call +39 081 8122602 or via WhatsApp at +39 329 101 7234.
Ad ordine spedito può contattare la nostra assistenza per ricevere informazioni in merito alla spedizione.
If you find that you have incorrectly entered your details, please send an email immediately to info@madopasticceriaonline.com indicating your order number and the changes to be made.
Orders are processed quickly, therefore, if the order has already been shipped, it will not be possible to modify its contents.
Your order may have been canceled for various reasons such as product unavailability, or errors in filling out the billing or shipping address.
The refund will be immediate; however, the credit times will depend on your bank operator.
If you have not received the order confirmation, please check your junk mail or spam folder. If it is not there, you may have entered your email address incorrectly.
Contact us at info@madopasticceriaonline.com providing your first name, last name, and the address of the order holder, and we will verify it.
Payments and Shipments
Credit Cards: payment is made via a virtual POS and all major card networks are accepted. All transmissions of sensitive data are encrypted according to the HTTPS protocol, and Madò Pasticceria Online will never have access to your payment information.
Cash on Delivery: you can pay in cash directly to the courier. The service fee is €3.99 (active only on orders in Italy).
PayPal: payment is made through the certified PayPal platform, which monitors and ensures the successful completion of the transaction.
Bank Transfer: in this payment option, you will find the following details to make a bank transfer (Company name, IBAN, Reason).
Satispay: allows users to make payments without the need for a credit or debit card. Independent of credit cards and a specific bank: this way, Satispay is advantageous for merchants and individuals.
Klarna: this payment method offers your customers flexible payment options, interest-free in 3 installments.
Orders are processed within 4-5 business days, from Monday to Wednesday (excluding holidays).
Shipments are made via courier GLS / Bartolini / UPS / TNT; each is assigned a tracking code that will be provided to you via email or SMS from the shipper.
Standard delivery in Italy 🇮🇹
Delivery in 3-4 working days
€0.00 - Orders over €49.99 / €5.99 - Orders under €49.99.
Standard delivery in Europe 1 🇪🇺
Austria, Belgium, France, Germany, Luxembourg, Netherlands, Spain
Delivery in 3-4 working days
€0.00 - Orders over €99.99 / €15.99 - Orders under €99.99
Standard delivery in Europe 2 🇪🇺
Czech Republic, Denmark, Greece, Hungary, Lithuania, Poland, Portugal, Slovenia, Sweden, Switzerland
Delivery in 3-4 working days
€0.00 - Orders over €99.99 / €24.99 - Orders under €99.99
Standard delivery in Europe 3 🇪🇺
Finland, Ireland, Romania, United Kingdom
Delivery in 3-4 working days
€0.00 - Orders over €99.99 / €29.99 - Orders under €99.99
For islands and some particular areas, shipping may take an additional 48/72 working hours
Delivery occurs from Monday to Friday (excluding holidays) and a recipient's signature is required, therefore the presence of a person at the provided address is necessary.
Although in exceptional cases, delivery times may vary (e.g.: Christmas period, national holidays).
If for any reason the package appears tampered with or damaged, the recipient is requested to sign for receipt with a reservation for inspection, or to refuse delivery.
If the courier does not receive a response, a notice (either paper or via email/sms, or you will be contacted by our support) will be left to inform you that a second delivery attempt will be made on the next working day.
In case of failure to deliver even on the second attempt, the courier will leave a notice of custody with the details of the operational center for the recipient to collect the shipment.
Once the order has been shipped, you can contact our support team for information regarding the shipment.
Warranty and care of products
We apologize for the incident and invite you to send us an email at info@madopasticceriaonline.com (with photos and details of the shipment and damaged products) to resolve the issue.