Right of Withdrawal and Return for Non-Conformity or Defect       

Right of Withdrawal

 Please note that pursuant to Art. 59 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the right of withdrawal is excluded in the following cases:

 - order of Products made to measure or clearly customized;

- order of Products that are liable to deteriorate or expire rapidly;

 - order of sealed Products that are not suitable for return due to health protection or hygiene reasons and that have been opened after delivery.

With reference to the cases of withdrawal exclusion listed above, you are specifically informed and agree that "Products liable to deteriorate or expire rapidly" include food Products whose characteristics and quality are subject to alteration, including as a result of improper storage by you after delivery.

Notwithstanding the above regarding exclusion of the right of withdrawal, you have the right to withdraw from the contract, without giving any reason, within 14 days from the date you or a third party designated by you (i) receives the product, or (ii) in the case of multiple products ordered in a single order and delivered separately, receives the last product.

To exercise the right of withdrawal, you must inform Madò Pasticcerie S.R.L., located at Viale Volga n. 129, Bari, of your decision to withdraw from this contract by sending an explicit statement to Madò Pasticcerie S.R.L. in the method of your choice. To expedite the processing of your request, we invite you to use the contact form or communicate your decision to withdraw to the email address info@madopasticceriaonline.com using the attached withdrawal form. Should you choose this option, we will promptly send you a confirmation email of the withdrawal receipt to the email address you provided at the time of purchase, containing the return form to be included in the package and instructions for returning the product, to be sent no later than the following 14 days to:

Madò Pasticcerie S.R.L.

Viale Volga 129

70132 Bari (BA)

To meet the withdrawal deadline, it is sufficient to send your communication regarding the exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, all payments made by you will be refunded, including delivery costs (except for additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than 14 days from the day Madò Pasticcerie S.R.L. receives your decision to withdraw. These refunds will be made using the same payment method you used for the initial transaction unless you request a different payment method. In the latter case, any additional costs arising from the chosen payment method will be your responsibility. If you selected cash on delivery as the payment method for the Product subject to withdrawal, you will be asked to provide us with your bank account's IBAN code so that Madò Pasticcerie S.R.L. can issue a bank transfer for the refund of received payments. The refund may be withheld until the goods are received or until you have provided proof of having returned the goods, whichever is earlier.

In the case of refunds prior to order fulfillment, Madò Pasticcerie S.R.L. may retain any refund processing fees.

If you have received the product, please return it to Madò Pasticcerie S.R.L., Viale Volga n. 129, 70132 Bari (BA), without undue delay and in any event no later than 14 days from the day you informed us of the withdrawal, using a carrier of your choice. The deadline is met if you send back the product before the 14-day period has expired. The return shipping costs will be your responsibility.

You are only liable for any diminished value of the goods resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the goods.

Return for Product Defect or Non-Conformity

If you have received an incorrect or damaged product, please send the properly completed form to the Customer Service at the Seller’s Customer Service address by email at info@madopasticceriaonline.com, indicating the defect and/or non-conformity found, along with the relevant documentation indicated in the return form (at least one photograph of the Product, the order confirmation we sent, and/or the sales receipt).

 Upon receiving the form and the related documentation, we will assess the defects and non-conformities reported by you and decide whether to authorize the return of the Products, providing you with feedback, containing the "Return Code," by email to the address you provided during the registration process on the Site or when placing the order.

  Authorization to return the Products will not constitute recognition of defects or non-conformities, which must be verified after the return.

 Products for which we have authorized the return must be returned by you, along with a copy of the return authorization communication bearing the "Return Code," within 14 (fourteen) days of reporting the defect or non-conformity, to the following address: Madò Pasticcerie S.R.L.S., Via F.Petrarca n. 43, 81030 Casapesenna (CE).

Any refund of the price paid and related shipping costs will be made, where possible, using the same payment method you used when purchasing the Product, or, if you selected cash on delivery as the payment method for the Product subject to withdrawal, you will be asked to provide us with your bank account's IBAN code so that Madò Pasticcerie S.R.L.S. can issue the refund via bank transfer.